Frequently Asked Questions

If your water source is groundwater, supply water, or from an unverified source, purification is recommended. You can schedule a free water quality test through our website or customer support.

Yes! PureO provides free professional installation with every purchase. Our certified technicians ensure your system is set up correctly for maximum efficiency. Installation typically takes 30-45 minutes.

We recommend replacing filters every 6-12 months depending on your usage and water quality. Your PureO app or LED indicator will notify you when replacement is due. Using genuine PureO filters ensures optimal performance.

We accept all major credit/debit cards, bKash, Nagad, Rocket, bank transfers, and cash on delivery for orders within Dhaka.

Yes, we deliver across Bangladesh. Delivery typically takes 3-5 business days outside Dhaka. Free delivery on orders above BDT 5,000.

You can track your order using the Track Order link in the footer or through the tracking link sent to your email after purchase.

PureO offers a range of water purification systems including under-sink RO systems, countertop purifiers, whole-house filtration, and UV sterilizers. Each product is designed to meet different household needs and water quality requirements.

We offer a 30-day satisfaction guarantee on all PureO water purifiers. If you are not satisfied, return for a full refund.

All PureO water purifiers come with a 5-year comprehensive warranty covering parts, labor, and annual maintenance. Extended warranty options are available for commercial installations.